Custom and industrial products, made to your spec by the right factory, mostly in China. Small runs for Australian online sellers and trade businesses, handled from the first sample to your door.
Big importers have buying teams. We are the buying team for everyone else.
Selling the same generic item as everyone else is a race to the bottom. We help you get a better, customised version made in small runs.
Industrial parts and products bought on specs, not brand names. Low volume, and it has to be right.
One point of contact from the first question to delivery.
Tell us the product, quantity and target price. We come back with real factory options and an honest view on whether it stacks up.
We get samples made or sent, check them against your spec, and fix what needs fixing.
Price, MOQ, payment terms and a written spec the factory signs off on.
Inspection before the goods leave the factory, with photos and a short report.
Our freight partner clears customs for you, or we ship DDP with duties paid. Your choice.
A small paid first step keeps our time for people who are serious. If you go ahead, it comes off your project fee.
Our service fees are separate from the cost of the goods. We start work once the fee is paid: the Sourcing Check in full, and at least half of a project fee before we approach factories. It keeps things simple and fair for both sides.
Either way, goods are paid for before production starts. We don't pre-fund orders.
Service fees are invoiced by Juliet and Roland Hong Kong Limited. Import duty and GST on the goods themselves are paid at the Australian border, or included in the price if you choose DDP, and we show them in your landed-cost estimate.
We read what Australian buyers complain about in best-selling products, then turn it into what you should tell the factory. Free to read.
22,000+ reviews. Buyers complain about stops turning on after about three years and more. Fixable at spec stage.
TOP-100 TOOLS AND HOME I1,000+ reviews. Buyers complain about video stutters and lags and more. Fixable at spec stage.
TOP-10 KITCHEN2,000+ reviews. Buyers complain about it broke after just one month of use and more. Fixable at spec stage.
Most sourcing agents chase container loads of standard goods. Our background is industrial procurement for Australian companies, buying things like fluid-transfer pumps from overseas manufacturers in batches of under a hundred units, chosen on specs alone. Small custom orders need the same care as big ones, just with less room for mistakes.
It depends on the product. Many factories will do 50 to 100 units, especially for existing designs. Custom moulds or printing usually need more. We'll tell you in the Sourcing Check.
It's real work: finding factories, getting prices and checking they make the product. The fee is small and comes off your project fee if you go ahead.
You can, if the factory has an export licence and a foreign-currency account. Many smaller factories in mainland China don't, and can only be paid in RMB. In that case you pay us in AUD and we pay the factory. Our service fee is always invoiced separately.
Two options. Our freight partner clears the goods for you and you pay duty and GST at the border, or we ship DDP (delivered duty paid) so you get one price to your door. Either way, the landed cost is in the estimate before you order.
Mostly China, where most custom and industrial manufacturing is. When the spec calls for it we also source elsewhere in Asia-Pacific and in Europe. Our pump sourcing, for example, was done with European manufacturers.
That's not where we add value. If an item is already on every marketplace at the same price, you don't need us. We focus on customised products and on industrial items bought to a spec.
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